Reporting issues
How do I notify the community management about a cleaning or maintenance issue, or if there is any damage to the common areas?
-
For urgent matters, please contact the community security at +971 4 422 5791 or call us at 800 EMAAR (36227).
-
If the issue pertains to structural defects within your unit/premises, you may visit our customer happiness centre located at Emaar Square, Building 2, ground floor, in Downtown Dubai. For accidents or claims, please contact the local authorities by calling Dubai Municipality on 800 900 or +971 4 221 5555.
What if the damage was accidental rather than caused by negligence? Is there a difference in whose responsibility it is?
- The homeowner must repair their unit, whether the damage was accidental or due to negligence. If someone else damages your property, then like any damages claim, you may take action to recover the cost of repairs from that person. In the event the common property is damaged, the person responsible will be charged for the rectification, if the person is identified.