Community service fee
How can I pay my community service fee?
There are various ways you can pay the community service fee relating to your property:
- By cheque
- Online payment
- Emaar e-Service
- Self-service kiosk at The Greens Souk
- Visit our credit control department at Emaar Square
- Bank transfer
What if people do not pay their community service fee?
- Delayed/non-payment of the CSF can potentially deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation.
- CSF defaulter awareness campaigns as well as the suspension of non-essential services have proved useful measures in boosting the collection of outstanding dues.
- In some cases, a debt recovery agency has been appointed to supplement ECM’s actions. Approvals for unit sales and alterations are also restricted until the outstanding community service fee has been paid.
What are the components of the community service fee (CSF)?
- The CSF is each owner’s annual contribution towards his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the master community.
The community service fee consists of the following four components:
- General fund
- Capital reserve fund
- Special levy
- Master community levy
- Please refer to our detailed section on Community Service Fee for more details.
Why do we need to have a capital reserve fund?
- The capital reserve fund has been established to cover the costs incurred in the repair and replacement of the community’s capital assets. It is vitally important to have a robust fund to guarantee not only the smooth running of the community but also to ensure that property values are maintained well into the future.
How is the community service fee calculated?
Our budgeting team considers the following aspects when calculating the community service fee (CSF):
· Historical expenses
We evaluate actual expense trends from the previous year based on individual cost items.
· Resource allocation on-site
We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices.
· Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings.
· Capital asset evaluation (maintenance, repair, and replacements)
Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement.
· Provision for doubtful debts
This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future.
· Surplus/deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year.
Does the community ever generate its own money?
Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. These sources of income include:
· Access cards
The access cards used by residents to enter their community or the parking areas are provided to homeowners at a small cost and the income generated from these is credited to the community’s account.
· Marketing and distribution permit fees
The community is often the target of marketing for many small and medium-sized businesses. To ensure that only legitimate businesses gain access to the community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material. An administration fee of AED 1000 (plus VAT) per application is collected as income to the community.
· Notices of violation/vandalism penalties
To ensure adherence to community rules and architectural codes, notices of violation are issued along with penalties to those who fail to comply. Private contractors are also given notices of violation if they breach any community rule or carry out activities that contravene their entry permits. Vandalism is a serious offense, and persons who vandalize community property are penalized and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the community.
· Miscellaneous income
The miscellaneous fund is income generated from other avenues such as interest earned on-call accounts, bounced cheque charges, and revenue from community market days.